FAQ

Patterns

Can I teach a class using your pattern?
Yes you can! We request that you purchase a pattern for every student in the class. Please get in touch with us on hello@selkiepatterns.co.uk if you would like to set this up.

Can I make a garment with your pattern and sell it?
No, our patterns are not for commercial use and may be used for personal use only. You can make something and give it as a gift, but because the patterns are licensed for personal use only, you cannot sell what you have made.

Does your pattern include seam allowance?
Yes, our patterns include a 1.5 cm (⅝”) seam allowance, unless otherwise stated in your instruction guide.

How do I print my PDF pattern?
We have made you a guide! Please see PDF Printing Guide.

How do I know that the pattern isn’t too difficult for me?
Our patterns have a difficulty rating from 1-4, indicated with dots on the front of our pattern envelopes. 1 out of 4 is Beginner, 2 out of 4 is Confident Beginner, 3 out of 4 is Intermediate, 4 out of 4 is Confident Sewer. All the sewing terms used in the instruction guide are laid out in the beginning in a section called Terms and we recommend you look through those before starting a project. Of course you can keep those at hand to refer to during your making process.

What sizes do your patterns come in?
Our patterns come in UK size 6-20. You can find the body measurements in centimetres and inches under Size Guide.

Pre-Order Policy &

Delivery and Returns

All our fabrics are printed to order just for you meaning that no fabrics go to waste. This also means that once limited edition collections are gone they are gone forever! 

 We will continue to launch all our fabric collections at Selkie Patterns as pre-order only. Pre-ordering our fabrics works for our intended business model as well as our sustainability policy and it gives us the opportunity to continue printing our fabrics in the UK as well as managing quality  and stock control. 

 Pre-Order FAQ

 When will my pre-order fabric arrive?                                                                                                                                  After the pre-order deadline has ended your fabric order is sent to our UK based factory (read more about our printing process here). The fabric printing process takes around 14 working days. When the fabrics have been printed they are sent to our studio in London where we then cut and pack up your fabric order and send it to you. Depending on how many orders we need to process this takes around 2-3 days. Your parcel will then take around 2-3 working days to arrive if you are based in the UK, and slightly longer for international customers (see more about our posting policy here).

When will payment be taken from my account for my pre-order?                                                                          All payments are taken upon placement of order and not upon arrival of your goods. 

Can I amend my order?                                                                                                                                                                     Of course you can, please email us at hello@selkiepatterns.co.uk Please note  you cannot amend any orders after the pre-order period has finished. 

Can I cancel my pre-order?                                                                                                                                                                       You can, please email us at hello@selkiepatterns.co.uk to request your cancellation. Please note that any cancellations placed after the pre-order period finishes will not be upheld. 

Can I combine a pre-order item with an item that is already in stock?                                                                  Yes of course you can! If you would like your products to be posted together please place them in one order. If you would like the in stock item to be sent before your pre-order arrives at our studio, please place two separate orders. Any questions or queries please email us at hello@selkiepatterns.co.uk

Could a delay occur and why?                                                                                                                                                         The fabrics in our collections are limited edition and printed to order. For this reason, the manufacturing process requires several production and processing steps. We are lucky to have a close relationship with our factories who are the best at what they do. Stock levels are checked with our factories before the launch of any of our fabric collections as well as before an order is placed.  In the unlikely event of a delay, for example base fabric stock level is too low at the factory, we will get in contact with you as soon as possible. 

 

 

How much is postage?
Please see Shipping & Delivery for all posting rates.

What countries do you ship to?
We ship worldwide. Please see our Shipping & Delivery page.

How do you sell your fabrics?
Our fabrics are sold in units of 0.5 metres, so please check your purchase carefully before making your payment.

Can I return my product?
We don’t offer refunds on cut fabrics unless there is a fault in the fabric, and neither can we offer a refund for PDF patterns. For everything else, please see Returns & Refunds.

Other

Can you extend your size range, please?
We are a small company at the moment and simply don’t have the capacity to extend our size range. It would require reimagining our lay out and rethinking how we print. We would love to in the future! If we expand our size range, we would like to go both smaller and bigger, as we believe there are women at either end of the size line who would love to sew.

Why can’t you offer a quicker delivery service, or restock quicker?
We are currently a two-woman team and we provide sustainable products that we pack and post to you. Everything you buy from us has been designed, painted, imagined and tested by us in house, or sourced and researched by us from suppliers we trust. Next-day delivery, huge stock and on-demand service isn’t something we can provide at our current capacity, and also something we don’t really believe in, as it often means taking shortcuts with processes we actually really care about.

Payment

How can I pay for my purchase?
We accept payments via PayPal and Stripe (both take debit and credit cards: Visa, MasterCard and American Express).
For wholesale we ask for advance payment.

Do you store my payment details?
When you pay via PayPal or Stripe, your payment is handled externally by those companies and we don’t even see your payment details. The customer data we store when receiving an order is name, billing address, delivery address and your email address if applicable. You have the right to get in touch with us and have them removed from our system.